Senior Business Analyst - Vietnam 

Evaluates a business to establish the workings of its systems, procedures, and operations. Involve in analyzing the structure of the business, its processes and determining areas in which technology or alternative solutions can add value.

Duties and responsibilities

  • Support project objectives
  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high‐level information into details, abstract up from low‐level information to a general understanding, and distinguish user requests from the underlying true needs
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: functional requirements, business requirements document, use cases, GUI, screen and interface designs
  • Utilize experience in using enterprise‐wide requirements definition and management systems and methodologies
  • Successfully engage in multiple initiatives simultaneously
  • Work independently with users and under direction of project managers to define concepts
  • Drive and challenge business units on their assumptions of how they will successfully execute their plans
  • Demonstrate strong analytical and product management skill, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
  • Effectively communicate verbally and in written form to interact professionally with a diverse group, including executives, managers, and subject matter experts
  • Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow
  • Develop requirements specifications according to standard templates, using natural language.
  • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
  • Be the liaison between the business units, technology teams and support teams


  • Bachelor’s degree or above
  • 2 years of Business Analysis experience
  • Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products
  • Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs and flow charts
  • Proven experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies
  • Excellent understanding of the organization’s goals and objectives
  • Excellent analytical, mathematical, and creative problem-solving skills
  • Excellent written and oral communication skills
  • Excellent listening and interpersonal skills
  • Logical and efficient
  • Keen attention to detail
  • Ability to conduct research into systems issues and products as required
  • Ability to communicate ideas in both technical and user-friendly language
  • Highly self-motivated and directed
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation
  • Experience working in a team-oriented, collaborative environment

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