WE'RE HIRING

Name

Software Support Engineer (UAT) - Vietnam

Are you looking to fast track your career in software support in a rapidly growing company? Do you want to be responsible for supporting extraordinary software products across HR and Technology? Do you want exposure to the latest technologies? Tek Experts is a multinational company specializing in business & IT outsourcing with a mission to help big IT companies change the world. With our offices based in 7 countries worldwide, we are committed to offering an exceptional service to our clients. We are a people centric IT support organization and realized a need in the technology market for a comprehensive HR software suite including talent and learning as well as IT support customer management systems as a result of our own needs. Tek Experts have embarked on building a cutting-edge software portfolio to help organizations take care of their IT support needs, and talent/employees in a more structured way. Our vision is a new innovative software team, with colleagues in UK, Bulgaria, Vietnam and the USA which has a culture of openness, sharing best practice and using state of the art technology. We are calling this exciting new division Wize, and it has all the benefits of a startup tech team, with the benefit of being backed by an international Tech company. Due to the investment in this new business, we are hiring a support engineer to support our HR software, IT support/Ticketing systems and other innovative products. The Software Support Engineer will work within a highly collaborative environment where developers, testers and the business work together as a team to deliver the best possible software using Agile methodology. This candidate must ensure delivery of systems meet performance, operational readiness and other non-functional requirements.
 

Duties and Responsibilities

  • Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
  • Diagnose and resolve technical problems within products with in the Microsoft technical arena
  • Research questions using available information resources and advise end-users on appropriate action
  • Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved


Competences

  • Up to 1 year experience in technical or customer support
  • Strong researching, problem solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Some interest in Microsoft technologies/application
  • Development, testing and integration methodologies
  • Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
  • Ability to quickly adapt to technology and/or application changes and business delivery priorities

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