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Name

Technical Writer - International

The Technical Writer is responsible for writing, creating, maintaining, and updating technical documentation, including online help, user guides, system manuals, and other documents.
 

Duties and Responsibilities

Product Documentation: Ensures that all customer documentation such as User Manuals, User Notes, Release notes and other System Documentation is delivered at a high quality standard and kept up to date:
  • Meets with Product Managers, Product Owners and Business Analysts regularly to ensure that product documentation is kept up to date with latest changes and enhancements
  • Ensures that user notes, user manuals and system documentation is maintained and updated with latest product changes
  • Ensures that the reproduction and distribution of user notes and manuals are done according to the timelines set
Online Help Function: Ensures that the product has an updated on-line help which includes written documents or video content:
  • Transfers updates to the product into useful help notes, videos or documents which can be accessed by the end user
Knowledge database:
  • Ensures that all internal user documentation is maintained in a Knowledge Database
  • Constantly looks for ways to improve the product knowledge base for internal users
  • Creates and maintains an internal Knowledge Database
Company Newsletter: Manages and writes the internal company newsletter:
  • Uses creative layout techniques to put together the monthly company newsletter
  • Gathers article content from different sources to include in the newsletter
  • Keeps up to date with current company events to include in the newsletter
 

Competences

  • Previous experience in a technical writer role responsible for user guides, user notes and release guides for software products
  • Experience in delivering an on-line help function using the latest technology
  • Excellent English language proficiency: verbal and written communication
  • Excellent proficiency in Microsoft Office (Word, PowerPoint, Excel)

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